SERVICE

Since 1989, we walk with you the road to the future.

OPM Stampi is a global partner that supports customers from the study phase and product design to testing and installation and staff training.
In addition, our multilingual after sales after-sales technicians team is always at your side both on-site and online.
Our management information system allows us to always have an eye on the machines in order to meet any request at any time, avoiding customer disappointment due to the downtime.

TESTING AND INSTALLATION:
Rigid control testing of the machine is made before delivery with safety inspections and final tests. Once installed the machine we test it with customer’ supervisors and technicians. Then we start a training period in the classroom and on the job devoted to customer’s team.

PARTS AND SERVICE:
Our technicians are always present at the customer’s side, for technical solutions but also for simple advice on the systems. The service is delivered quickly and with early intervention.

Technical assistance is guaranteed by:

  • Telephone lines: (+39) 089-955527
  • Fax: (+39) 089-878699
  • E-Mail: info@opmstampi.com
  • Skype: opmstampi
  • Contact form: allows all customers to indicate the type of fault and the action required [ go to form ]
  • Tele-assistance: thanks to investments in software applications and specific training of operators, OPM is able to ensure an accurate remote diagnosis, allowing a quick intervention to reactivate the proper functioning or, if it becomes necessary, reset the basic parameters and restart the system..

CERTIFICATED PARTS:
Our system of reordering of the components and the sending of spare parts is among the most efficient on the market. We select the best components, we check all the individual pieces, we ship worldwide with certified carriers.
We always attach to machines, the user guide that is useful to support all operation and maintenance of the machine and is useful for the identification of required parts.